//Data protection

Data protection statement

Welcome to our website www.sersa.ch and many thanks for your interest in our company.

When you use our website, we take the protection of your privacy very seriously – we will use your data in full compliance with the legal data protection requirements applicable in Switzerland.

The entity responsible for collecting, storing and processing personal data in the meaning of the Data Protection Act is:

Sersa Group AG (Switzerland)
Würzgrabenstrasse 5
8048 Zurich
Tel. +41 43 322 23 23
Fax: +41 43 322 23 99

Below we will inform you about how we use your data.

Web server protocol

As a general principle, you can visit our website without telling us who you are. As is common with almost all websites however, the server hosting our website (hereinafter referred to as "web server") will automatically collect information from you when you visit us on the internet.

The web server automatically detects certain personal data, such as your IP address, the date and time of your visit to our website, the pages of our website visited by you, the website you had visited before, the browser you use (e.g. Internet Explorer), the operating system you use (e.g. Windows 10) and the domain name and address of your internet provider (e.g. AOL). If our website cookies are used (as explained below), the web server will also store this information.

We regularly analyse these server protocols in an anonymous form for statistical purposes (click stream analyses) to enable us to ascertain how our webpages are used. We then optimise our website on the basis of these findings.

In addition, we can use this information in the case of any abuse of the system in cooperation with your internet provider and/or the local authorities in order to identify the originator of this abuse. 


Some of our webpages use what is known as cookie technology. A cookie is information sent by our web server to your computer (or, more precisely, deposited in your browser directory) as soon as you visit the website.

We use the following cookies on some of our webpages:

Session cookies
These cookies only exist until you terminate your internet session and you fully close your browser. They do not contain any personal data and are only used for a statistical analysis of the interest in our webpages.

Third-party cookies on our webpages
This website uses Piwik, an open source web analysis service. Piwik uses so-called "cookies", i.e. text files that are stored on your computer and make it possible to analyse your use of the website. On this website, the IP anonymisation is activated; the last two bytes of the visitor IP address are masked. This anonymous information is used to evaluate your use of the website and to compile reports on your website activities and to render additional services to the website operator relating to the use of the website and internet. You can prevent the storage of cookies by choosing the appropriate setting in your browser software; however, we inform you that in that case you may not be able to fully use all functions available on the website.

Prevention and/or control of cookies
There are different methods for suppressing, displaying and removing any cookies deposited on your computer. The method depends on the browser you use. Should you experience difficulties, we recommend that you consult the supplier's website. You will find the necessary information there. If you decide not to accept any cookies, you nevertheless still have access to most parts of our website. Even so, you may no longer be able to use certain functions.
Recording, processing, use of and transmission of personal data
Except in the context of the web server protocol, we will only record data provided by yourself to us in order to use one of the services offered by us (e.g. the provision of information, enquiries, registration for the newsletter, online applications). This data is then exclusively processed and/or used for the purpose of performing the respective service. If you have registered with us for regular updates, you can decide at any time to opt out of receiving the respective telephone, written or e-mail communication.
International data transfer
Your personal data that has been recorded will only be processed in European Union countries / in the European Economic Area (EU/EEA) or in Switzerland.

Use of social plugins

YouTube plugins
This website contains social plugins ("plugins") of the social network YouTube.com, operated by YouTube LLC 901 Cherry Ave., San Bruno, CA 94066, USA.

When you visit one of our webpages that contains such a plugin, your browser will set up a direct connection with the YouTube servers. The content of the plugin is transmitted by YouTube directly to your browser, which links it with the website. By linking the plugin, YouTube receives the information that you have visited the corresponding webpage of our website. If you are logged in to YouTube, YouTube can allocate your visit to your account.  

Data security

In accordance with the Federal Data Protection Act, when processing your order data, your data will be hosted by a provider located within the European Union (Rhomberg Bau, Bregenz, Austria). Both Sersa and the provider use technical and organisational security measures in order to protect the data recorded from you against accidental or intentional manipulation, loss, destruction or against access by unauthorised persons. We point out that the transmission of data over the internet is not secure and that there is therefore a risk that the data may be intercepted and used by a third party. Our security measures are subject to continuous improvement in accordance with technological developments. You can also contact us by mail or telephone at any time.  


It is not permitted for children and young persons under the age of 18 to transmit personal data via the internet without the approval of their parents or legal guardians. Please note that our webpages are not intended for, or aimed at, young persons under 18 years of age. We do not knowingly record any personal data of persons under 18 years of age.  

Links to other websites

This website also contains links to other websites. Please note that the data protection statement described above does not apply to those websites. We ask you to visit those websites directly if you want to obtain information on their respective data protection, security, recording of data and regulations on the transmission of data. The Sersa Group AG (Switzerland) cannot be held liable for the policies of those websites nor for their content.

Contact / right of inspection

You are entitled to request an inspection of all data we hold about you. With respect to the correction, change or deletion of personal data, please contact: info.sgs(at)sersa-group.com.